The work between check-out and check-in
Your booking platform sells the night. PlaceCommand runs everything that has to happen around it.
Guest communication
One thread per guest, not one per channel
Booking-platform messages and email arrive in a single inbox with the reservation, property, and prior cases already attached. The system drafts a reply in your voice and routes anything sensitive to a person. Nothing guest-facing sends itself.
- Booking messages and email in one thread
- Drafts cite the property and stay they came from
- Approval required before any outbound guest message
- Escalation queue for guests still waiting on a human
Maintenance
From complaint to closed job
A guest report becomes a case, a case becomes a dispatched work order, and the work order carries photos, the assigned vendor, approved cost, and a full trail. Owners get an approval link instead of a phone call.
- Photo-first capture from a phone in the field
- Owner approval by link, with the estimate attached
- Costs tracked against the property, not a spreadsheet
- Board and table views for active versus archived work
Vendor bench
The right trade, without the group text
A searchable rolodex of trades, coverage areas, rates, insurance dates, and job history. Dispatch rules pick a default vendor per trade and property so after-hours calls do not depend on who is awake.
- Filter by trade, zone, and availability
- Rates and insurance expiry on the vendor record
- Job history per vendor and per property
Property knowledge
Stop paying for the same lookup twice
Access codes, appliance models, filter sizes, shutoff locations, and warranty dates live on the property. When a work order opens, the tech already has what previously required three phone calls.
- Assets and model numbers per property
- Access and entry details available to assigned techs
- Documents and photos attached where they are needed
Preventive plans
Scheduled before it is urgent
Recurring plans generate visits on a cadence, put them on the calendar, and track whether they actually closed. Deferred maintenance becomes visible instead of accumulating quietly.
- Recurring plans per property or asset
- Visits on a shared calendar with assignees
- Completion and overdue reporting
Reporting
Answers for the owner call
Occupancy, maintenance spend, response times, and messaging volume — reported per property and per portfolio, so an owner question takes a minute rather than an evening.
- Occupancy and revenue by property
- Maintenance spend and open load
- Guest response time and messaging volume
See it against your own portfolio
Connect your booking platform and the first sync brings in your real properties and stays.
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